Resolved after 17 minutes, affecting Cloud Servers, on June 25, 2026.
Network element and associated services have remained stable since manual intervention. If you are experiencing issues with your service, please reach out to our team for further assistance.
Affected components
Update timeline
- identified Jun 25, 2026, 03:24 AM UTC
We have been alerted to a process lockup on network element pe2-akl1, causing potential interruption to service or suboptimal routing for customers connected via this device. Engineers have concluded a restart of the device is necessary, which may cause a brief interruption to directly connected and singlehomed equipment for approximately 5-10 minutes. We apologise for the inconvenience, and will post updates once completed and restored to normal operation.
- monitoring Jun 25, 2026, 03:33 AM UTC
Device restart has been completed and engineers are monitoring to ensure service restoration.
- resolved Jun 25, 2026, 03:41 AM UTC
Network element and associated services have remained stable since manual intervention. If you are experiencing issues with your service, please reach out to our team for further assistance.
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