Quay incident

Customer Portal Downloads Timeouts

Resolved after 13 hours 13 minutes, affecting Downloads, on February 4, 2026.

investigating Feb 04, 2026, 12:13 AM UTC

We're experiencing latency issues with a download service used by the Downloads portion of the Customer Portal. Pages may fail to load while that service is triaged.

Started: Feb 04, 2026, 12:13 AM UTC
Resolved: Feb 04, 2026, 01:26 PM UTC
Duration: 13h 13m
Detected by Pingoru: Feb 04, 2026, 12:13 AM UTC

Affected components

Downloads

Update timeline

investigating Feb 04, 2026, 12:13 AM UTC

We're experiencing latency issues with a download service used by the Downloads portion of the Customer Portal. Pages may fail to load while that service is triaged.
resolved Feb 04, 2026, 01:26 PM UTC

This incident has been resolved.

Your product runs on more than Quay

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.