Documents in For Approval Status | Content Disappears After Opening

Update timeline

1. investigating Apr 08, 2025, 02:29 PM UTC

   We are currently investigating this issue.

2. identified Apr 08, 2025, 03:55 PM UTC

   The main problem is caused by comments that have not been resolved in the document. We are now actively working to find a solution. If you are currently unable to proceed because of it, you can revert the affected document(s) from "For Approval" to "Draft", address all unresolved comments, and then send it for approval again. This should fix any issues with the content display.

3. identified Apr 09, 2025, 05:22 PM UTC

   We have implemented a temporary change to address the issue where document content may disappear briefly after opening documents in the "For Approval" status that contain comments. Temporary Mitigation: Comments will be temporarily hidden from view on documents in the "For Approval" status. Please Note: No content or comments are being lost. Comments remain visible in all other statuses and in the document history. We are continuing to work on a longer-term solution. Once a fix is applied, we will revert this temporary mitigation.

4. resolved Nov 24, 2025, 09:42 PM UTC

   This incident has been resolved.