Qonversion incident

Performance degradation

Resolved after 4 hours 35 minutes, affecting API and User Properties, on August 13, 2026.

monitoring Aug 13, 2026, 03:14 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 13, 2026, 01:40 PM UTC
Resolved
Aug 13, 2026, 06:16 PM UTC
Duration
4h 35m
Detected by Pingoru
Aug 13, 2026, 01:40 PM UTC

Affected components

APIUser Properties

Update timeline

  1. investigating Aug 13, 2026, 01:40 PM UTC

    We are currently experiencing degraded performance with an elevated rate of 500 errors. The issue started around 12:35 UTC. We are investigating and will post updates as more information becomes available.

  2. monitoring Aug 13, 2026, 03:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 13, 2026, 06:16 PM UTC

    The issue has been resolved and service performance has returned to normal.

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