Qonversion incident

API Performance Update

Resolved after 1 day 19 hours, affecting API, on May 14, 2025.

resolved May 15, 2025, 08:55 PM UTC

We have completed the active phase of our work. Scheduled maintenance will follow to perform several database operations aimed at speeding up requests.

Started
May 14, 2025, 12:59 AM UTC
Resolved
May 15, 2025, 08:55 PM UTC
Duration
1d 19h
Detected by Pingoru
May 14, 2025, 12:59 AM UTC

Affected components

API

Update timeline

  1. identified May 14, 2025, 12:59 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. monitoring May 14, 2025, 01:07 AM UTC

    API request spike observed causing unexpected behavior; however, everything is currently stable. We are continuing to investigate the details.

  3. monitoring May 14, 2025, 09:22 AM UTC

    We have identified several suspicious API users and are investigating their origin while implementing additional protections.

  4. monitoring May 14, 2025, 07:37 PM UTC

    We are continuing to monitor the situation and implement changes to optimize core requests.

  5. resolved May 15, 2025, 08:55 PM UTC

    We have completed the active phase of our work. Scheduled maintenance will follow to perform several database operations aimed at speeding up requests.

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