Qonversion incident

API degradation (Game Day: API failover exercise)

Resolved after 1 hour 56 minutes, affecting API and Realtime Dashboards and 1 more, on December 23, 2025.

identified Dec 23, 2025, 09:54 AM UTC

Switching from our backup backend solution to the main one is ongoing. We expect the process to complete within 40 minutes.

Started: Dec 23, 2025, 08:38 AM UTC
Resolved: Dec 23, 2025, 10:35 AM UTC
Duration: 1h 56m
Detected by Pingoru: Dec 23, 2025, 08:38 AM UTC

Affected components

APIRealtime DashboardsUser PropertiesApple Search Ads AttributionWebhooksIntegrations

Update timeline

investigating Dec 23, 2025, 08:38 AM UTC

We switched to our backup backend solution. Events for analytics, webhooks, and other integrations are delayed.
identified Dec 23, 2025, 08:55 AM UTC

We have identified the root cause of the incident and are implementing a fix.
identified Dec 23, 2025, 09:04 AM UTC

Fix implemented. We started switching from our backup backend solution to the main one.
identified Dec 23, 2025, 09:54 AM UTC

Switching from our backup backend solution to the main one is ongoing. We expect the process to complete within 40 minutes.
resolved Dec 23, 2025, 10:35 AM UTC

We've exited the backup backend solution. Everything is working fine.

Your product runs on more than Qonversion

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.