Resolved after 1 hour 22 minutes, affecting Qlik Cloud – AWS – US East (N. Virginia) and Qlik Cloud – AWS – Europe (Ireland) and 1 more, on October 26, 2026.
**Summary of Impact:** On October 26, 2026, between approximately 17:30 UTC and 19:45 UTC, customers in all regions experienced issues accessing Qlik Cloud applications. Affected users saw a “User allocation required” error when opening apps, and some scheduled reloads failed during this period. Customers creating new seat-based entitlement tenants may also have been affected. **Root Cause:** A recent update to licensing configuration data caused a required attribute to be missing from some customers’ entitlement records. As a result of the missing entitlement, the licenses service denied access to affected applications. **Resolution and Remediation:** The team temporarily relaxed the related validation check, rolled back the configuration change, restored the missing attribute, and refreshed the affected entitlements. Access was restored for affected customers, and reloads that failed during the incident will complete on their next scheduled run. To prevent recurrence, we are continuing to investigate why the update removed this attribute. We will strengthen safeguards and monitoring around licensing configuration changes before the validation check is re-enabled. We apologize for any inconvenience this disruption may have caused to your operations.
Affected components
Update timeline
- investigating Oct 26, 2026, 06:36 PM UTC
We’re investigating an issue impacting the ability to open analytics apps in Qlik Cloud and are diligently working to resolve the issue as soon as possible. Updates will be provided as new information becomes available during the resolution process. We apologize for any inconvenience and appreciate your patience.
- identified Oct 26, 2026, 07:31 PM UTC
We’ve confirmed that the issue is affecting opening analytics applications in Qlik Cloud. Our team is continuing to diligently work on resolving the issue. We will keep you posted on any further updates.
- resolved Oct 26, 2026, 07:59 PM UTC
This issue has been resolved. We apologize for the inconvenience and appreciate your patience. If you see issues creating new tenants in Qlik Cloud please contact Customer Support and they will assist with mitigation to resolve the issue.
- postmortem Oct 27, 2026, 05:24 PM UTC
**Summary of Impact:** On October 26, 2026, between approximately 17:30 UTC and 19:45 UTC, customers in all regions experienced issues accessing Qlik Cloud applications. Affected users saw a “User allocation required” error when opening apps, and some scheduled reloads failed during this period. Customers creating new seat-based entitlement tenants may also have been affected. **Root Cause:** A recent update to licensing configuration data caused a required attribute to be missing from some customers’ entitlement records. As a result of the missing entitlement, the licenses service denied access to affected applications. **Resolution and Remediation:** The team temporarily relaxed the related validation check, rolled back the configuration change, restored the missing attribute, and refreshed the affected entitlements. Access was restored for affected customers, and reloads that failed during the incident will complete on their next scheduled run. To prevent recurrence, we are continuing to investigate why the update removed this attribute. We will strengthen safeguards and monitoring around licensing configuration changes before the validation check is re-enabled. We apologize for any inconvenience this disruption may have caused to your operations.
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