Resolved after 4 hours 40 minutes, affecting AgentPro and Contact Center and 1 more, on October 21, 2025.
All the solutions are operating normally.
Affected components
AgentProContact CenterSolutionsManager & AdminPypesAnalyticsPlatformReporting API
Update timeline
- investigating Oct 21, 2025, 02:55 AM UTC
We are continuing to see issues with services that use AWS in our platform and our solutions experiencing instability and facing partial outage.
- investigating Oct 21, 2025, 07:30 AM UTC
We are continuing to investigate this issue.
- investigating Oct 21, 2025, 07:32 AM UTC
All the solutions are operating normally.
- resolved Oct 21, 2025, 07:35 AM UTC
This incident has been resolved.
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