Resolved after 1 day 13 hours, affecting PureLink Wireless, on October 26, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Oct 26, 2026, 08:27 AM UTC
We have identified an issue affecting wireless services in the Raglan area. Due to site access restrictions, field engineers are unable to attend this evening. Engineers will be dispatched at first light tomorrow morning to begin restoration work. We apologise for the disruption and will provide further updates as work progresses.
- identified Oct 26, 2026, 09:49 PM UTC
Our technicians have identified the cause of the disruption affecting wireless services in the Raglan area. Restoration work is underway, and service is expected to be restored within approximately 30 minutes. We will provide a further update once service has been restored.
- monitoring Oct 26, 2026, 10:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 27, 2026, 09:51 PM UTC
This incident has been resolved.
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