Resolved after 2 hours 49 minutes, affecting PureLink Wireless, on May 19, 2025.
The affected hardware has ben replaced and service restored. If you connection is still down, please reboot both the router and dish. If issues persist please give us a call on 0800 100 714.
Affected components
Update timeline
- investigating May 19, 2025, 10:20 AM UTC
We are currently investigating a wireless outage in the Te Mata/ Houchen area.
- investigating May 19, 2025, 10:43 AM UTC
Technicians are on route to investigate this further.
- identified May 19, 2025, 11:48 AM UTC
Technicians have identified the fault and are working to replace the affected hardware.
- resolved May 19, 2025, 01:09 PM UTC
The affected hardware has ben replaced and service restored. If you connection is still down, please reboot both the router and dish. If issues persist please give us a call on 0800 100 714.
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