Resolved after 16 hours 11 minutes, affecting PureLink Wireless, on June 4, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jun 04, 2025, 05:51 AM UTC
We are currently investigating an issue affecting internet services in the Ruapuke area.
- investigating Jun 04, 2025, 06:27 AM UTC
Our field team will be heading to the tower site soon to investigate this further. Due to the weather conditions in the area, it may not be safe for our team to get access to the site tonight
- investigating Jun 04, 2025, 07:29 AM UTC
Technicians were unable to safely access the tower site tonight due to severe weather conditions. We will return tomorrow morning in daylight when conditions are safer.
- investigating Jun 04, 2025, 07:47 PM UTC
Technicians are currently on their way to the tower site.
- investigating Jun 04, 2025, 09:18 PM UTC
Technicians are on site
- identified Jun 04, 2025, 09:39 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 04, 2025, 09:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 04, 2025, 10:03 PM UTC
This incident has been resolved.
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