Purelink incident

Degraded Service - Raglan / Te Akau area

Resolved after 5 hours 52 minutes, affecting PureLink Wireless, on July 23, 2025.

monitoring Jul 23, 2025, 10:32 PM UTC

The power has been restored to the site, we are monitoring this.

Started
Jul 23, 2025, 09:47 PM UTC
Resolved
Jul 24, 2025, 03:40 AM UTC
Duration
5h 52m
Detected by Pingoru
Jul 23, 2025, 09:47 PM UTC

Affected components

PureLink Wireless

Update timeline

  1. identified Jul 23, 2025, 09:47 PM UTC

    Some customers may be experiencing slower speeds or intermittent connectivity in the Raglan/ Te Akau area. Our team is investigating the issue and will provide updates as we work to resolve it.

  2. monitoring Jul 23, 2025, 10:32 PM UTC

    The power has been restored to the site, we are monitoring this.

  3. resolved Jul 24, 2025, 03:40 AM UTC

    This incident has been resolved.

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