Pulseway incident
North America region - Monitoring Notifications being received without thresholds being met
Resolved after 1 day, affecting SaaS - United States, on March 12, 2026.
The hotfix was successfully deployed in the US region, and we continue to monitor the results.
Affected components
Update timeline
- investigating Mar 12, 2026, 03:24 PM UTC
The R&D team is currently investigating Monitoring Notifications being received from agents without conditions being met for online/offline status changes and service start/stop status changes in the North America region. We apologize for any inconvenience caused.
- identified Mar 12, 2026, 04:42 PM UTC
The issue has been identified and a fix is being implemented in a form of a hotfix. We expect this change to be deployed in the next few hours.
- monitoring Mar 13, 2026, 09:55 AM UTC
The fix has been implemented for the EMEA region and is currently being deployed for the US region. We are monitoring the results.
- monitoring Mar 13, 2026, 10:01 AM UTC
The hotfix was successfully deployed in the US region, and we continue to monitor the results.
- resolved Mar 13, 2026, 03:52 PM UTC
This incident has been resolved.
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