Pulsara incident
Issue viewing images from our Neuro - Radiology Imaging Partners
Minor Vendor's status page →
Resolved after 1 hour 2 minutes, affecting Public API - US, on November 18, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Public API - US
Update timeline
- identified Nov 18, 2025, 10:58 PM UTC
At 11:30 MT, we observed an issue affecting the viewing of images uploaded by our imaging partners. We have identified the root cause and are currently preparing a resolution. We anticipate deploying the fix later this evening. Once deployed, all previously uploaded images will be viewable again.
- identified Nov 18, 2025, 11:05 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 18, 2025, 11:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 19, 2025, 12:01 AM UTC
This incident has been resolved.
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