Resolved after 1 hour 53 minutes, affecting Unmetered Residential and USA Rotating and 1 more, on May 14, 2026.
The issues over the past 48 hours were all related to our datacenter and unfortunately out of our control. This was their response: > `Ok we were able to track down the events, yesterday there was a power issue in the datacenter and this morning one of our fibers went down. We have turned on a new port with a new carrier inside that DC to avoid this ever happening again.` We will be looking at new options for redundancy to prevent this in the future.
Affected components
Update timeline
- investigating May 14, 2026, 03:23 AM UTC
There appears to be an ongoing power / network issue with the datacenter we use - http://rackdog.com/ They are aware of this and are trying to fix it asap. We do apologise for this irregular downtime.
- investigating May 14, 2026, 04:20 AM UTC
We are continuing to investigate this issue.
- resolved May 14, 2026, 05:17 AM UTC
Working as expected now.
- postmortem May 15, 2026, 01:57 AM UTC
The issues over the past 48 hours were all related to our datacenter and unfortunately out of our control. This was their response: > `Ok we were able to track down the events, yesterday there was a power issue in the datacenter and this morning one of our fibers went down. We have turned on a new port with a new carrier inside that DC to avoid this ever happening again.` We will be looking at new options for redundancy to prevent this in the future.
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