S2 - Visitors are not receiving SMS notifications in Belgium

Update timeline

1. investigating Jun 23, 2025, 04:18 PM UTC

   Visitors are not receiving SMS notifications in Belgium. We are currently investigating the issue with our third party vendor. Next update by 11:30 UTC on 24 June 2025.

2. investigating Jun 24, 2025, 12:24 PM UTC

   Some configuration changes were advised by the Vendor and they are being implemented which is expected to resolve the issue. We shall keep this page updated with the progress. Next Update: 11:30 UTC on 25 June 2025

3. investigating Jun 25, 2025, 12:19 PM UTC

   The measures advised by Third Party Vendor Support Team are taking longer to be implemented due to technical complexities with the implementation. We shall post an update as soon as we hear from them.

4. monitoring Jun 25, 2025, 10:47 PM UTC

   A fix has been implemented. We are moving into the Monitoring Phase while we test. We will post an update as soon as testing is complete.

5. resolved Jun 26, 2025, 08:47 AM UTC

   We are pleased to inform you that the issue affecting SMS delivery to phone numbers beginning with +32 (Belgium) has been resolved. A fix was applied on our end and following a brief monitoring period, the service is now functioning as expected. A Root Cause Analysis (RCA) will be conducted and published on our Status Page within 10 business days. Thank you for your patience and cooperation. If you have any further questions or concerns, please follow up via your existing case or submit a new support ticket.