Resolved after 1 day, affecting Mobile and Desktop Apps, on May 15, 2026.
The issue has been identified, and a fix has been implemented. We are monitoring the situation to ensure it is fully resolved.
Affected components
Update timeline
- investigating May 15, 2026, 08:47 PM UTC
We are currently investigating an issue impacting Proton VPN desktop app users only on Windows 7. If you are affected and unable to establish a connection, setting up a manual WireGuard connection should work instead: https://protonvpn.com/support/wireguard-configurations
- monitoring May 16, 2026, 10:45 AM UTC
The issue has been identified, and a fix has been implemented. We are monitoring the situation to ensure it is fully resolved.
- resolved May 17, 2026, 01:36 AM UTC
The issue is completely resolved. There are no further problems on Windows 7.
Your product runs on more than Proton
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services