Resolved after 11 days 7 hours, affecting Free servers, on January 19, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jan 19, 2025, 10:34 AM UTC
Coinciding with the TikTok and CapCut ban in the US, we're having a spike of connections and traffic towards our services. Our tech team is working to ensure that loads are balanced, making sure the experience is smooth for everybody. Additionally, we have had reports of widespread internet issues (non-VPN related) in resolving tiktok.com outside of the US. Our team is ensuring DNS resolution works at all time for Proton VPN users.
- monitoring Jan 19, 2025, 10:35 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 19, 2025, 11:25 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 20, 2025, 11:06 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 30, 2025, 05:43 PM UTC
This incident has been resolved.
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Amazon Web Services