Resolved after 1 hour 49 minutes, on April 8, 2025.
The incident has been fully resolved and the service is back to normal operation. No data has been lost. Thank you for bearing with us and we apologize again for any inconvenience.
Update timeline
- investigating Apr 08, 2025, 10:44 AM UTC
Some Proton Docs users may experience a temporary issue loading their documents due to an infrastructure maintenance. We are aware of the issue and our engineers are looking into fixing this as soon as possible. Rest assured that your documents are completely safe in the meantime. We'll update the status page once this is resolved. We apologize for the inconvenience in the meantime.
- identified Apr 08, 2025, 11:37 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 08, 2025, 11:56 AM UTC
A hotfix has been implemented and we're monitoring the results.
- resolved Apr 08, 2025, 12:33 PM UTC
The incident has been fully resolved and the service is back to normal operation. No data has been lost. Thank you for bearing with us and we apologize again for any inconvenience.
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