Resolved after 1 day, on May 15, 2026.
The issue has been identified, and a fix has been implemented. We are monitoring the situation to ensure it is fully resolved.
Update timeline
- investigating May 15, 2026, 08:47 PM UTC
We are currently investigating an issue impacting Proton VPN desktop app users only on Windows 7. If you are affected and unable to establish a connection, setting up a manual WireGuard connection should work instead: https://protonvpn.com/support/wireguard-configurations
- monitoring May 16, 2026, 10:45 AM UTC
The issue has been identified, and a fix has been implemented. We are monitoring the situation to ensure it is fully resolved.
- resolved May 17, 2026, 01:36 AM UTC
The issue is completely resolved. There are no further problems on Windows 7.
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