PROS incident
Partial outage for Smart CPQ Agreements in our US1 cloud region
Resolved after 1 hour 10 minutes, affecting US2, on December 10, 2024.
Dear customers, Mitigation actions have been taken, and our monitoring confirms all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support
Affected components
Update timeline
- investigating Dec 10, 2024, 01:16 PM UTC
Dear customers, Our monitoring tools detected some errors in our US1 cloud region. As a result, some users of agreement workflows may observe intermittent failures when trying to amend or publish an Agreement. Actions like opening & editing an existing quote, and/or creating a non-agreement quote are unaffected. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support
- investigating Dec 10, 2024, 02:05 PM UTC
Dear customers, We identified the root cause and are working on setting up a remediation. We will provide an update within the next hour. Sincerely, PROS Support
- resolved Dec 10, 2024, 02:27 PM UTC
Dear customers, Mitigation actions have been taken, and our monitoring confirms all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support
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