Resolved after 37 minutes, affecting US1 and US2, on February 10, 2025.
PROS monitoring has detected degraded performance in US1 PODPPS. As a result, some customers may experience intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE. We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.
Affected components
Update timeline
- investigating Feb 10, 2025, 05:43 PM UTC
PROS monitoring has detected degraded performance in US1 PODPPS. As a result, some customers may experience intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE. Mitigation actions have been taken and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor to confirm the issue has been resolved.
- investigating Feb 10, 2025, 06:19 PM UTC
PROS monitoring has detected degraded performance in US1 PODPPS. As a result, some customers may experience intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE. We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.
- resolved Feb 10, 2025, 06:20 PM UTC
PROS monitoring has detected degraded performance in US1 PODPPS. As a result, some customers may experience intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE. We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.
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