PROS incident
Partial outage for Smart CPQ for Agreements in our EU1 cloud region
Resolved after 56 minutes, affecting EU1, on February 13, 2025.
Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support
Affected components
Update timeline
- investigating Feb 13, 2025, 09:01 AM UTC
Dear customers, Our monitoring tools detected partial failures in our EU1 cloud region. As a result, some Agreement customers may experience intermittent failures when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support
- investigating Feb 13, 2025, 09:22 AM UTC
Dear customers, Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor the status of the issues and we will keep you informed of any developments. Sincerely, PROS Support
- resolved Feb 13, 2025, 09:57 AM UTC
Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support
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