Resolved after 15 hours 52 minutes, affecting EU1 and EU1 and 1 more, on July 22, 2025.
The service degradation identified subsided and PROS closely monitored the situation for a 16 hour period following resolution through peak EU hours ensuring that there was no reoccurrence.
Affected components
Update timeline
- investigating Jul 22, 2025, 09:27 PM UTC
There has been an issue identified with underlying infrastructure that enables high speed data transmission between PROS applications. PROS is actively engaged with our vendor working to resolve the issue as soon as possible. During this time, there may be intermittent delays in the delivery of data in and out of PROS.
- investigating Jul 23, 2025, 12:25 AM UTC
The service degradation we previously identified has now subsided. Our team continues to closely monitor the environment, investigate the underlying cause, and implement preventative measures to reduce the risk of future occurrences.
- resolved Jul 23, 2025, 01:20 PM UTC
The service degradation identified subsided and PROS closely monitored the situation for a 16 hour period following resolution through peak EU hours ensuring that there was no reoccurrence.
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