Proofpoint Security Awareness Training incident
US - Service disruption
Resolved after 1 day 6 hours, affecting Training Platform - U.S. and Simulated Phishing - U.S. and 1 more, on October 20, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- monitoring Oct 20, 2025, 01:25 PM UTC
Due to our products reliance on AWS we are experiencing service disruptions until the issue has been resolved by AWS. https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 10:12 PM UTC
The majority of our systems have recovered from the service disruptions. Training, Report Suspicious and Phishing Simulations are all operational. Users may experience data delays in our reports while the data is being processed. We are continuing to monitor our systems to ensure that it remains operational while AWS restores its services.
- monitoring Oct 21, 2025, 02:28 PM UTC
We are continuing to see delays in our Training Export Only Reports. We are in the process of mitigating the issue and will update further once it is resolved. All other systems and real time reporting are operational at this time.
- monitoring Oct 21, 2025, 07:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 07:35 PM UTC
This incident has been resolved.
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