Proofpoint Security Awareness Training incident
Reporting is experiencing delays in the US region.
Resolved after 5 days 23 hours, affecting Training Platform - U.S. and Simulated Phishing - U.S. and 1 more, on November 9, 2024.
We're continuing to work towards resolution of delays with our Reporting Systems. Currently this issue affects Phishing Export Only Reports. Training Enrollments Reports, CISO Dashboard and the Results API (excluding Phishing endpoints) are now up-to-date.
Affected components
Update timeline
- identified Nov 09, 2024, 05:59 PM UTC
The issue has been identified and a fix has been implemented. However reports may take a number of hours before they reflect the real time position of training assignments.
- identified Nov 09, 2024, 08:36 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 12, 2024, 07:38 PM UTC
We're continuing to work towards resolution of delays with our Reporting Systems. Currently this issue affects All Export Only Reports, Training Enrollments Reports, CISO Dashboard and the Results API.
- identified Nov 14, 2024, 06:14 PM UTC
We're continuing to work towards resolution of delays with our Reporting Systems. Currently this issue affects Phishing Export Only Reports. Training Enrollments Reports, CISO Dashboard and the Results API (excluding Phishing endpoints) are now up-to-date.
- resolved Nov 15, 2024, 05:08 PM UTC
This incident has been resolved.
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