Proofpoint Security Awareness Training incident

Issue with Content Library in ZenGuide Platform

Resolved after 54 minutes, affecting Training Platform - U.S., on February 10, 2025.

monitoring Feb 10, 2025, 02:19 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Feb 10, 2025, 01:48 PM UTC
Resolved
Feb 10, 2025, 02:43 PM UTC
Duration
54m
Detected by Pingoru
Feb 10, 2025, 01:48 PM UTC

Affected components

Training Platform - U.S.

Update timeline

  1. investigating Feb 10, 2025, 01:48 PM UTC

    We're aware of an issue displaying the Content Library on the ZenGuide Platform in the US Region. All other systems are operating normally and can be reached through the left hand navigation.

  2. identified Feb 10, 2025, 02:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 10, 2025, 02:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 10, 2025, 02:43 PM UTC

    This incident has been resolved.

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