Proofpoint Security Awareness Training incident

Missing Phishing Simulation and PhishAlarm Data

Resolved after 17 hours 7 minutes, affecting Reporting, on April 24, 2025.

identified Apr 25, 2025, 12:32 AM UTC

Phishing Simulation data has been restored, which includes the following reports: - Repeat Behaviors - Campaign Comparison - User Details - Campaign Details - Results API Phishing Simulation Endpoints We are currently working on PhishAlarm data.

Started: Apr 24, 2025, 03:31 PM UTC
Resolved: Apr 25, 2025, 08:38 AM UTC
Duration: 17h 7m
Detected by Pingoru: Apr 24, 2025, 03:31 PM UTC

Affected components

Reporting

Update timeline

identified Apr 24, 2025, 03:31 PM UTC

We are aware of an issue of missing Phishing Simulation and PhishAlarm data for the following dates April 17th - April 24th. Reports: - Repeat Behaviors - Campaign Comparison - User Details - Campaign Details - Analyzer Reports Results API Endpoints: - PhishAlarm - Phishing Simulation We are currently working resolving the issue.
identified Apr 24, 2025, 09:04 PM UTC

We are continuing to resolve this issue.
identified Apr 25, 2025, 12:32 AM UTC

Phishing Simulation data has been restored, which includes the following reports: - Repeat Behaviors - Campaign Comparison - User Details - Campaign Details - Results API Phishing Simulation Endpoints We are currently working on PhishAlarm data.
resolved Apr 25, 2025, 08:38 AM UTC

All impacted data has been restored.

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