Proofpoint Security Awareness Training incident
Report Suspicious / PhishAlarm
Resolved after 4 hours 48 minutes, affecting PhishAlarm - CLEAR - U.S. and PhishAlarm - CLEAR - Europe and 1 more, on July 18, 2025.
A small subset of customers may experience an error using PhishAlarm for all users: "Please verify that your email address is registered in the Security Awareness Training Platform with your administrator." Our team is engaged and working to restore service. We will update here shortly. Most customers are not impacted.
Affected components
Update timeline
- investigating Jul 18, 2025, 05:08 PM UTC
A small subset of customers may experience an error using PhishAlarm for all users: "Please verify that your email address is registered in the Security Awareness Training Platform with your administrator." Our team is engaged and working to restore service. We will update here shortly. Most customers are not impacted.
- resolved Jul 18, 2025, 09:56 PM UTC
This incident has been resolved.
Your product runs on more than Proofpoint Security Awareness Training
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services