Proofpoint Security Awareness Training incident
Training Modules Missing Scores in Reports
Resolved after 20 hours 30 minutes, affecting Training Platform - U.S. and Reporting, on October 7, 2025.
We identified and resolved an issue in our training product where completed training scores were not appearing in reports. In addition, training modules may have been unexpectedly starting in Spanish for the end user. The root cause has been addressed, and the system is now functioning as intended. Some customers may still notice missing training scores for sessions completed during the impacted period. We are actively working to restore this data and ensure it is visible in reports. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we finalize these updates.
Affected components
Update timeline
- identified Oct 07, 2025, 08:03 PM UTC
We identified and resolved an issue in our training product where completed training scores were not appearing in reports. In addition, training modules may have been unexpectedly starting in Spanish for the end user. The root cause has been addressed, and the system is now functioning as intended. Some customers may still notice missing training scores for sessions completed during the impacted period. We are actively working to restore this data and ensure it is visible in reports. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we finalize these updates.
- resolved Oct 08, 2025, 04:34 PM UTC
This incident has been resolved and all systems are operational.
Your product runs on more than Proofpoint Security Awareness Training
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services