Prompt.io incident
Upstream messaging provider Issue for some accounts
Resolved after 1 hour 30 minutes, affecting Prompt.io (Production) - API and Prompt.io (Production) - Agent Tools, on August 28, 2024.
Our upstream provider indicates that normal operational status has returned. We will be crediting customers with affected broadcasts. If you have an affected broadcast, please attempt to retarget the messages that failed with the 35125 error code.
Affected components
Update timeline
- investigating Aug 28, 2024, 08:32 PM UTC
There is a problem some customers are experiencing due to an issue with an upstream messaging partner. This is resulting in improper error code (35125) being returned during some broadcasts. We are working with the upstream provider to get this resolved as soon as possible. Suggest pausing large outbound broadcasts while this is being resolved.
- resolved Aug 28, 2024, 10:03 PM UTC
Our upstream provider indicates that normal operational status has returned. We will be crediting customers with affected broadcasts. If you have an affected broadcast, please attempt to retarget the messages that failed with the 35125 error code.
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