productboard incident
Unexpected AI credit usage on some Spark workspaces
Resolved after 2 hours 46 minutes, affecting Spark AI, on August 5, 2026.
The issue causing repeated LLM calls and unintended AI credit consumption has been fixed and deployed. Affected customer credits were refunded, and the service is operating normally.
Affected components
Update timeline
- investigating Aug 05, 2026, 03:24 PM UTC
We are currently investigating an issue where AI credits were consumed by automated background analysis on some workspaces. Affected customers may see reduced or depleted Spark AI credit balances. We’ve identified the likely cause and are working to stop further impact and assess affected accounts. Another update will follow shortly.
- investigating Aug 05, 2026, 03:34 PM UTC
We are continuing to investigate this issue.
- resolved Aug 05, 2026, 06:11 PM UTC
The issue causing repeated LLM calls and unintended AI credit consumption has been fixed and deployed. Affected customer credits were refunded, and the service is operating normally.
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