Resolved after 4 hours 16 minutes, affecting Accounting Integrations, on March 28, 2025.
A fix has been implemented. We will continue monitoring before resolving this incident.
Affected components
Update timeline
- investigating Mar 28, 2025, 06:03 PM UTC
We are currently investigating an issue where if you have Master Data Sync enabled for Netsuite (Pulling vendors from Netsuite). All vendors are showing as Deleted. We are working with our Integration Partner for a fix and expect vendors will be re-added soon.
- investigating Mar 28, 2025, 06:17 PM UTC
We are continuing to investigate this issue.
- investigating Mar 28, 2025, 06:39 PM UTC
We are continuing to identify and implement a fix. The fix is expected to restore the deleted Vendors. out of an abundance of caution we have disabled the ongoing sync of Account Codes temporarily.
- investigating Mar 28, 2025, 07:05 PM UTC
We are continuing to investigate the issue. The next update will be once we have a timeline for the fix, or in 2 hours, whichever comes first.
- identified Mar 28, 2025, 07:26 PM UTC
A fix has been implemented. Any vendors that were erroneously deleted will be re-added as they were. It will take some time for the data to update fully. The next update will be once this is complete.
- monitoring Mar 28, 2025, 07:44 PM UTC
A fix has been implemented. We will continue monitoring before resolving this incident.
- resolved Mar 28, 2025, 10:20 PM UTC
This incident has been resolved.
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