Resolved after 56 minutes, affecting Application (https://app.procedureflow.com), on August 19, 2026.
Earlier today, some customers experienced degraded performance due to an issue introduced during a routine infrastructure update. A gap in our deployment process allowed system capacity to become overwhelmed during a period of peak traffic. Our team identified the issue and resolved it by addressing the underlying capacity constraints. We're reviewing our deployment procedures to prevent similar issues in the future. We apologize for any inconvenience this may have caused.
Affected components
Update timeline
- investigating Aug 19, 2026, 03:40 PM UTC
We are currently investigating this issue.
- identified Aug 19, 2026, 03:49 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 19, 2026, 04:01 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 19, 2026, 04:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2026, 04:37 PM UTC
This incident has been resolved.
- postmortem Aug 19, 2026, 05:16 PM UTC
Earlier today, some customers experienced degraded performance due to an issue introduced during a routine infrastructure update. A gap in our deployment process allowed system capacity to become overwhelmed during a period of peak traffic. Our team identified the issue and resolved it by addressing the underlying capacity constraints. We're reviewing our deployment procedures to prevent similar issues in the future. We apologize for any inconvenience this may have caused.
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