Privacy incident

Transacting processing issues for select cards between 2025-12-16 20:05 and 20:25 UTC

Resolved after 19 hours 20 minutes, affecting Transaction Processing, on December 16, 2025.

resolved Dec 16, 2025, 08:56 PM UTC

Cards created between 20:05 and 20:25 UTC (3:05pm to 3:25pm ET) were unable to transact. This issue was resolved at 20:25 UTC (3:25pm ET) and card transactions are working as expect. Previous transaction attempts on these cards can be retried. We are sorry for the inconvenience this caused!

Started
Dec 16, 2025, 08:05 PM UTC
Resolved
Dec 17, 2025, 03:25 PM UTC
Duration
19h 20m
Detected by Pingoru
Dec 16, 2025, 08:05 PM UTC

Affected components

Transaction Processing

Update timeline

  1. resolved Dec 16, 2025, 08:56 PM UTC

    Cards created between 20:05 and 20:25 UTC (3:05pm to 3:25pm ET) were unable to transact. This issue was resolved at 20:25 UTC (3:25pm ET) and card transactions are working as expect. Previous transaction attempts on these cards can be retried. We are sorry for the inconvenience this caused!

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