Privacy incident

Unexpected declines on newly created cards

Resolved after 19 hours 48 minutes, affecting Transaction Processing, on February 17, 2026.

resolved Feb 17, 2026, 06:00 PM UTC

We detected an issue that caused unexpected declines on cards that were created between 2026-02-17 17:05 UTC (12:05pm ET) and 2026-02-17 17:53 UTC (12:53pm ET). The issue has been resolved, and cards created during that time can now transact as expected. We will continue monitoring to ensure all issues have been resolved.

Started
Feb 17, 2026, 05:05 PM UTC
Resolved
Feb 18, 2026, 12:53 PM UTC
Duration
19h 48m
Detected by Pingoru
Feb 17, 2026, 05:05 PM UTC

Affected components

Transaction Processing

Update timeline

  1. resolved Feb 17, 2026, 06:00 PM UTC

    We detected an issue that caused unexpected declines on cards that were created between 2026-02-17 17:05 UTC (12:05pm ET) and 2026-02-17 17:53 UTC (12:53pm ET). The issue has been resolved, and cards created during that time can now transact as expected. We will continue monitoring to ensure all issues have been resolved.

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