Prisma Data incident
Accelerate disruption affecting new query engine starts
Resolved after 32 minutes, affecting Prisma Accelerate, on December 5, 2024.
Description: The incident has been resolved with the service provider and we are seeing Accelerate traffic return to normal operation. We are continuing to monitor for any further impact. Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate. Root cause: service provider Workarounds: None identified
Affected components
Update timeline
- investigating Dec 05, 2024, 06:05 PM UTC
Description: We are investigating an Accelerate disruption affecting the ability to start new query engines. Affected users: Currently unknown Root cause: Currently unknown Workarounds: None identified
- identified Dec 05, 2024, 06:14 PM UTC
Description: We've identified an issue creating DNS entries with one of our service providers. The provider has now posted an active incident and is investigating. Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate. Root cause: service provider Workarounds: None identified
- monitoring Dec 05, 2024, 06:19 PM UTC
Description: The incident has been resolved with the service provider and we are seeing Accelerate traffic return to normal operation. We are continuing to monitor for any further impact. Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate. Root cause: service provider Workarounds: None identified
- resolved Dec 05, 2024, 06:37 PM UTC
This incident has been resolved.
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