Prisma Data incident

Accelerate elevated 500 responses

Resolved after 3 hours 6 minutes, affecting Prisma Accelerate and Prisma Studio, on February 12, 2025.

monitoring Feb 12, 2025, 05:25 PM UTC

We are continuing to monitor for any further issues.

Started
Feb 12, 2025, 02:19 PM UTC
Resolved
Feb 12, 2025, 05:26 PM UTC
Duration
3h 6m
Detected by Pingoru
Feb 12, 2025, 02:19 PM UTC

Affected components

Prisma AcceleratePrisma Studio

Update timeline

  1. investigating Feb 12, 2025, 02:19 PM UTC

    Description: We are investigating an increase in 500 responses from Accelerate for some environments. Affected users: Currently unknown Root cause: Currently unknown Workarounds: None identified

  2. investigating Feb 12, 2025, 03:16 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 12, 2025, 03:26 PM UTC

    We're experiencing issues with an upstream cloud service provider which we're actively investigating. We'll be monitoring the affected components while we find the root cause.

  4. monitoring Feb 12, 2025, 05:25 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 12, 2025, 05:26 PM UTC

    This incident has been resolved.

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