Resolved after 11 hours 14 minutes, affecting Prisma Accelerate and Prisma Console and 1 more, on March 10, 2025.
Description: We're seeing performance improve across all US users and are continuing to monitor the situation. Affected users: Some users in the US region. Root cause: We identified an underlying cloud provider as the root cause which affects multiple aspects of serving Accelerate requests. Workarounds: We have implemented and deployed mitigations for each of the issues found.
Affected components
Update timeline
- identified Mar 10, 2025, 08:12 AM UTC
Description: We are investigating an increase in errors on accelerate. Affected users: Some users in the US region. Root cause: Our upstream cloud provider is experiencing latency on their storage service which is used to download Prisma ORM binaries. Workarounds: We're currently investigating a workaround.
- monitoring Mar 10, 2025, 01:17 PM UTC
Description: We're seeing performance improve across all US users and are continuing to monitor the situation. Affected users: Some users in the US region. Root cause: We identified an underlying cloud provider as the root cause which affects multiple aspects of serving Accelerate requests. Workarounds: We have implemented and deployed mitigations for each of the issues found.
- resolved Mar 10, 2025, 07:27 PM UTC
This incident has been resolved.
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Amazon Web Services