Resolved after 7 hours 55 minutes, affecting Prisma Accelerate and Prisma Console and 1 more, on August 4, 2025.
We continue to monitor the situation.
Affected components
Prisma AcceleratePrisma ConsolePrisma Postgres
Update timeline
- investigating Aug 04, 2025, 10:47 AM UTC
Investigating increased error rates due to network degradation of a upstream provider
- investigating Aug 04, 2025, 11:17 AM UTC
The upstream provider has identified the issue and are implementing a fix. We are monitoring the situation closely.
- investigating Aug 04, 2025, 11:26 AM UTC
Upstream provider is continuing work on a fix. Impacted region appears to be restricted around the Frankfurt data centre.
- investigating Aug 04, 2025, 12:11 PM UTC
Upstream provider has mitigated the current impact and continues to work on a fix.
- monitoring Aug 04, 2025, 01:51 PM UTC
We continue to monitor the situation.
- resolved Aug 04, 2025, 06:43 PM UTC
This incident has been resolved.
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