Resolved after 1 hour 45 minutes, affecting Prisma Accelerate and Prisma Postgres, on August 21, 2025.
The upstream provider has identified and fixed the issue. We have seen normal operations for the past 30 min. We'll continue monitoring.
Affected components
Update timeline
- identified Aug 21, 2025, 06:13 PM UTC
Description: Users of Accelerate and PPg may be experiencing network issues. This is related to an upstream provider experiencing an ongoing network incident. We're investigating potential workaround to the issue. Affected users: US East Root cause: Upstream provider Workarounds: Investigating
- identified Aug 21, 2025, 06:43 PM UTC
The cause has been identified and a fix is being implemented by our upstream provider.
- monitoring Aug 21, 2025, 07:35 PM UTC
Error rates have dropped and we have updated the status to monitoring while we await more feedback from our upstream provider.
- resolved Aug 21, 2025, 07:58 PM UTC
The upstream provider has identified and fixed the issue. We have seen normal operations for the past 30 min. We'll continue monitoring.
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