Prisma Data incident
Accelerate is unable to provision new query engines in us-east-1
Resolved after 1 hour 27 minutes, affecting Prisma Accelerate and Prisma Console, on August 28, 2025.
The network errors have stopped and request levels are back to normal. Query engines are being successfully provisioned in us-east-1 again and console.prisma.io and api.prisma.io are fully operational again.
Affected components
Update timeline
- investigating Aug 28, 2025, 10:01 AM UTC
We're investigating an issue affecting the us-east-1 region. Accelerate experiences issues provisioning resources for new query engine instances. Affected users: Users provisioning new Accelerate query engines in the us-east-1 region. Existing query engines are working as expected
- investigating Aug 28, 2025, 10:07 AM UTC
We identified that the Accelerate provisioning problems started to affect console.prisma.io and api.prisma.io. Customers are experiencing timeouts when loading console and when issuing requests to prismas management API.
- investigating Aug 28, 2025, 10:31 AM UTC
We're seeing a drop in incoming request and suspect a network connectivity issue between our edge proxy and the query engines for us-east-1.
- monitoring Aug 28, 2025, 10:37 AM UTC
Our upstream provider seems to have fixed the network connectivity issues, and we see incoming request return to normal levels. We'll keep monitoring the situation.
- resolved Aug 28, 2025, 11:28 AM UTC
The network errors have stopped and request levels are back to normal. Query engines are being successfully provisioned in us-east-1 again and console.prisma.io and api.prisma.io are fully operational again.
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