Resolved after 21 hours 19 minutes, affecting Intercom Support, on October 20, 2025.
We’re aware of widespread connectivity issues affecting Amazon Web Services (AWS), which are impacting multiple platforms across the internet. Print Tracker’s core services remain fully operational, as our infrastructure runs entirely on Google Cloud Platform (GCP). However, Intercom, our customer support, live chat, and ticketing system provider, is experiencing degraded performance due to the ongoing AWS outage. You may notice delays when chatting with our team or submitting support requests. We’re monitoring the situation closely and will update this page as soon as service stability returns. For urgent issues, please reach us directly at [email protected].
Affected components
Update timeline
- monitoring Oct 20, 2025, 06:07 PM UTC
We’re aware of widespread connectivity issues affecting Amazon Web Services (AWS), which are impacting multiple platforms across the internet. Print Tracker’s core services remain fully operational, as our infrastructure runs entirely on Google Cloud Platform (GCP). However, Intercom, our customer support, live chat, and ticketing system provider, is experiencing degraded performance due to the ongoing AWS outage. You may notice delays when chatting with our team or submitting support requests. We’re monitoring the situation closely and will update this page as soon as service stability returns. For urgent issues, please reach us directly at [email protected].
- resolved Oct 21, 2025, 03:27 PM UTC
This incident has been resolved.
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Amazon Web Services