Resolved after 54 minutes, affecting Webadmin, on December 18, 2025.
All authentication functionality has been fully restored. We're continuing to monitor for any additional issues. Please reach out to [email protected] or live chat on our web portal.
Affected components
Update timeline
- investigating Dec 18, 2025, 03:49 PM UTC
We've seen some reports that following our authentication system migration, some users are getting an "Account Deactivated" error. We have identified that only a small subset of users are seeing this error and are currently investigating the cause. We apologize for the inconvenience and thank you for your patience as we work to complete this migration.
- identified Dec 18, 2025, 04:12 PM UTC
We have implemented a fix and are in the process of releasing it.
- monitoring Dec 18, 2025, 04:32 PM UTC
All authentication functionality has been fully restored. We're continuing to monitor for any additional issues. Please reach out to [email protected] or live chat on our web portal.
- resolved Dec 18, 2025, 04:44 PM UTC
This incident has been resolved.
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