Print Tracker Pro incident

Email Alerts Not Sending

Resolved after 53 minutes, on March 25, 2026.

resolved Mar 25, 2026, 06:44 PM UTC

This incident has been resolved. All missed low supply alerts or replacement alerts will be manually sent shortly.

Started
Mar 25, 2026, 05:51 PM UTC
Resolved
Mar 25, 2026, 06:44 PM UTC
Duration
53m
Detected by Pingoru
Mar 25, 2026, 05:51 PM UTC

Update timeline

  1. identified Mar 25, 2026, 05:51 PM UTC

    We are currently investigating an issue with email alerts not being fired since the 10:00am MT on March 24th. We've identified the problem and are working to implement a solution. Alerts have been properly detected and created within the webadmin and in the short term, we'd advise referring to the "Manage alerts" page for missed alerts since yesterday.

  2. monitoring Mar 25, 2026, 06:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 25, 2026, 06:44 PM UTC

    This incident has been resolved. All missed low supply alerts or replacement alerts will be manually sent shortly.

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