Resolved after 45 minutes, affecting Webadmin and Data Processor Server and 1 more, on May 7, 2025.
All services have been fully restored, and we are closely monitoring the system to ensure continued stability. Thank you for your patience.
Affected components
Update timeline
- investigating May 07, 2025, 03:53 PM UTC
We are currently investigating an issue with server resource consumption causing our webadmin service to repeatedly restart.
- identified May 07, 2025, 04:03 PM UTC
We’re currently investigating an incident affecting several Print Tracker server-side services. Initial analysis indicates a hardware failure on one of our primary compute nodes. We’re in the process of migrating impacted services to healthy nodes to restore full functionality.
- identified May 07, 2025, 04:07 PM UTC
Most services have been restored, but our DCA server is still undergoing recovery. DCAs will begin coming back online shortly. In the meantime, job submissions will be temporarily unavailable. Thank you for your patience.
- monitoring May 07, 2025, 04:09 PM UTC
All services have been fully restored, and we are closely monitoring the system to ensure continued stability. Thank you for your patience.
- resolved May 07, 2025, 04:38 PM UTC
This incident has been resolved.
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