Resolved after 15 minutes, affecting Webadmin and Data Processor Server and 1 more, on September 16, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
WebadminData Processor ServerQuery EngineDCA ServerEmailerRemote Technician
Update timeline
- investigating Sep 16, 2025, 03:20 PM UTC
We are currently investigating this issue. Several Google Cloud Platform compute hosts have crashed. Our team is working to identify the cause and bring on new hosts.
- identified Sep 16, 2025, 03:24 PM UTC
The problematic hosts were identified and are being removed from the cluster. New hosts are coming online now.
- identified Sep 16, 2025, 03:26 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 16, 2025, 03:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2025, 03:35 PM UTC
This incident has been resolved.
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