Presslabs incident

Displaying logs in dashboard not working

Resolved after 1 day 23 hours, affecting Log Search and Log Collection, on August 26, 2025.

resolved Aug 28, 2025, 01:44 PM UTC

We would like to inform you that the logs have started to reappear in the dashboard. If you notice any irregularities, please do not hesitate to contact us at [email protected].

Started
Aug 26, 2025, 02:40 PM UTC
Resolved
Aug 28, 2025, 01:44 PM UTC
Duration
1d 23h
Detected by Pingoru
Aug 26, 2025, 02:40 PM UTC

Affected components

Log SearchLog Collection

Update timeline

  1. investigating Aug 26, 2025, 02:40 PM UTC

    After migrating from Papertrail to Solarwinds, we noticed that log filtering no longer works with the old API. Currently, logs sent to the dashboard are unavailable until a solution is found. We apologize for this issue. For any further details, please do not hesitate to contact us at [email protected].

  2. resolved Aug 28, 2025, 01:44 PM UTC

    We would like to inform you that the logs have started to reappear in the dashboard. If you notice any irregularities, please do not hesitate to contact us at [email protected].

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