Practice Better incident

Degraded Performance

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Resolved after 5 hours 11 minutes, affecting Web Portal, on January 10, 2025.

monitoring Jan 10, 2025, 06:20 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 10, 2025, 04:59 PM UTC
Resolved
Jan 10, 2025, 10:10 PM UTC
Duration
5h 11m
Detected by Pingoru
Jan 10, 2025, 04:59 PM UTC

Affected components

Web Portal

Update timeline

  1. investigating Jan 10, 2025, 04:59 PM UTC

    We are investigating reports of degraded performance while accessing the web portal and mobile app. We will provide updates once more information is available.

  2. monitoring Jan 10, 2025, 06:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 10, 2025, 10:10 PM UTC

    This issue is now resolved.

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