Resolved after 1 day, affecting Telehealth/Video Chat, on May 9, 2025.
iOS app version 2.7.72 has been released which resolves the telehealth issues. We know how important this feature is and appreciate your patience and understanding while we worked to resolve it. Please update to version 2.7.72.
Affected components
Update timeline
- identified May 09, 2025, 06:58 PM UTC
Telehealth sessions on the latest version of our iOS app (2.7.71) are crashing for a number of users. We are actively investigating. The web portal and Android devices are unaffected.
- resolved May 10, 2025, 07:22 PM UTC
iOS app version 2.7.72 has been released which resolves the telehealth issues. We know how important this feature is and appreciate your patience and understanding while we worked to resolve it. Please update to version 2.7.72.
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